FAQs

How to use and FAQs

Technical

Browser Requirements
1. What browser do I need to best view MONEX BOOM's web site?
   For the best online experience, here are the browsers and operating systems we recommend:
   
   

   Browsers	Windows XP or above	Macintosh 10.4 or above
   Microsoft Internet Explorer	Windows XP or above 9.0 or above	Macintosh 10.4 or above Not supported
   Mozilla Firefox	Windows XP or above 16.0 or above	Macintosh 10.4 or above 16.0 or above
   Google Chrome	Windows XP or above 22.0 or above	Macintosh 10.4 or above 2.0 or above
   Apple Safari	Windows XP or above 6.0 or above	Macintosh 10.4 or above 6.0 or above

   
   Simply click on any of the links above to download the supported browser for FREE. Once the download has completed, install the browser by running the setup program.
   
   If you are using an older version of browser, you can still access information on MONEX BOOM website, but some information may not display properly. You may also find browsing MONEX BOOM website relatively slower and you may not able to fully utilize all features.
2. Should I upgrade my browser to latest version?
   It is recommended to use the latest version of browsers for the following advantages:
   

   • Fewer instance of crashing or freezing;
   • Faster page-loading; and
   • More secure from virus, malware, and browser hijacking attacks.

   To keep your browser at the latest version, you can simply turn on the browser's automatic update feature.
3. Must I have Cookies enabled in my browser?
   Yes.
   
   To enable cookies in Internet Explorer:

   1. Click: Tools on the browser toolbar and select: Internet Options
   2. Choose the Security Page
   3. Click: Custom Level
   4. Click: Allow Cookies that are Stored in your Computer
   5. Click: OK

   
   To enable cookies in Firefox:

   1. Click: [Firefox] button (Tools menu in Windows XP) and then click Options
   2. Select the Privacy Panel
   3. Set Firefox will: to Use custom settings for history
   4. Check mark Accept cookies from sites to enable Cookies
   5. Click: OK

   
   To enable cookies in Chrome:

   1. Click the Chrome menu on the browser toolbar
   2. Select Settings
   3. Click Show advanced settings
   4. In the "Privacy" section, click the Content settings button
   5. In the "Cookies" section, select "Allow local data to be set"
   6. Click: OK

   
   To enable cookies in Safari:

   1. Click menu button on the Safari toolbar
   2. Click Preferences
   3. In the "Security" section, set Accept cookies: Always / Only from sites I visit

   
   The above steps may vary among different browser versions.
   Please refer to the Help function of your browser.
4. Must I have JavaScript enabled on my browser?
   Yes.
   
   To enable JavaScript in Internet Explorer:

   1. Click: Tools on the browser toolbar and select: Internet Options
   2. Choose the Security Page
   3. Click: Custom Level
   4. Enable Java Script
   5. Click: OK

   
   To enable JavaScript in Firefox:

   1. Click: [Firefox] button (Tools menu in Windows XP) and then click Options
   2. Select the Content Panel
   3. Check mark Enable JavaScript

   
   To enable JavaScript in Chrome:

   1. Click the Chrome menu on the browser toolbar
   2. Select Settings
   3. Click Show advanced settings
   4. In the "Privacy" section, click the Content settings button
   5. In the "Javascript" section, select "Enable Javascript"
   6. Click: OK

   
   To enable JavaScript in Safari:

   1. Click menu button on the Safari toolbar
   2. Click Preferences
   3. In the "Security" section, select Enable JavaScript from Web content

   
   The above steps may vary among different browser versions.
   Please refer to the Help function of your browser.

Screen Resolution
1. What screen resolution do you recommend?
   MONEX BOOM website can be viewed on screens with a 1024 x 768 resolution, but our webpages look better on 1280 width screens.
   
   If your screen resolution is set lower than 1024 x 768, you may find it difficult to view and use comfortably. You could still be able to view all the contents with the use of vertical and horizontal scroll bars.

Computer Access
1. I can access MONEX BOOM website from my home computer but cannot get through at my office. Why is that?
   The reason for the difficulty you encounter in accessing our website at your office may be due to different settings of your office computer or the company's firewall. Your company may have a firewall that places restriction on which websites you can access. You may request the IT system administrator at your company to add the domains boom.com and boom.com.hk to the list of available.

Error Messages
1. Sometimes when I login, I encounter a warning message that tells "another login session has been started with this Member ID". What does the message mean?
   This is a warning message that you've forgotten to logout last time or someone is using your login.
   
   Every time you finish with your MONEX BOOM account, you shall properly logout by:
   

   1. clicking the [Logout] button on the right top corner of the trading window; and
   2. closing all the browsers that you have used to access your MONEX BOOM account.

   
   In addition, you are recommended to:
   

   • keep your Login ID and Login Password confidential;
   • change Login Password periodically;