FAQs

How to use and FAQs

MONEX BOOM Authenticator App

1. Where can I find the user guide for installing the MONEX BOOM Authenticator App?
   Please read it here: User Guide 2FA
2. What should I do if I lost my device?
   Please call our Customer Service Hotline (852) 2255 8888 during office hour (Mon - Fri, 9:00am - 6:00pm HKT). We will help you to disable your lost device. After that you can setup a new device again.
3. Can I restore the "MONEX BOOM Authenticator" app to my new device through backup?

   Due to the security reasons, only the iOS device can restore the "MONEX BOOM Authenticator" app to the new device through backup.

   If you are using an Android device, please login to your account, go to "Funds & Accounts" > "Two-factor Authentication (2FA)". Reset the current 2FA setting on your old device, and then re-do the 2FA setting on your new device. Details please refer to "Step1" & "Step 2" of section "Reset 2FA setting".